http://www.pittsburghcreative.com/blog/the-clients-pain/ pittsburghcreative blog Wed, 12 Oct 2011 22:35:11 +0000 hourly 1 http://wordpress.org/?v=3.2.1 http://www.pittsburghcreative.com/blog/the-clients-pain/comment-page-1/#comment-65 Daniel Pipitone Thu, 04 Mar 2010 03:05:22 +0000 http://www.pittsburghcreative.com/blog/?p=510#comment-65 Once again, words of wisdom from Rick. It's so often the case that as designers and so close to our work that we see only the approach we've takes as the right one...much can be learned from the clients fresh eyes as they see something and react. And as Rick says, it's so important to stay open, listen carefully and be ready to shape a response any number of ways. Once again, words of wisdom from Rick. It’s so often the case that as designers and so close to our work that we see only the approach we’ve takes as the right one…much can be learned from the clients fresh eyes as they see something and react. And as Rick says, it’s so important to stay open, listen carefully and be ready to shape a response any number of ways.

]]> http://www.pittsburghcreative.com/blog/the-clients-pain/comment-page-1/#comment-64 alan cuteri Wed, 03 Mar 2010 16:39:01 +0000 http://www.pittsburghcreative.com/blog/?p=510#comment-64 This story is excellent. It is about listening to the client, not reacting with emotion, (alhtough Rick's initial thoughts were emotional, he got control of his emotions, and responded to the Owner's concern rather than her direction!) Listen, remove emotion, clarification. Text book communication skill! This story is excellent. It is about listening to the client, not reacting with emotion, (alhtough Rick’s initial thoughts were emotional, he got control of his emotions, and responded to the Owner’s concern rather than her direction!) Listen, remove emotion, clarification. Text book communication skill!

]]> http://www.pittsburghcreative.com/blog/the-clients-pain/comment-page-1/#comment-63 ChristineatWordPlay Wed, 03 Mar 2010 15:41:15 +0000 http://www.pittsburghcreative.com/blog/?p=510#comment-63 The beauty is that it works in other facets of life as well -- restating someone's concerns in a slightly different way (mirroring) expresses empathy, ensures that both of you are on the same page, and opens the door for exploring alternatives. Of course, the hard part is remembering to do that "While feigning a mature composure..." and despite a racing mind. What a great reminder -- I'll try it today. The beauty is that it works in other facets of life as well — restating someone’s concerns in a slightly different way (mirroring) expresses empathy, ensures that both of you are on the same page, and opens the door for exploring alternatives. Of course, the hard part is remembering to do that “While feigning a mature composure…” and despite a racing mind. What a great reminder — I’ll try it today.

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